BK
Bertus K
1 reviews | Active since May 2013
03 Sept 2022, 19:43
Worst service imaginable
Absolutely no back end service, If you cancel a contract it takes them ages to collect the router, eventually they send a courier who *****ed up and collect the wrong item, and instead of reaching out they bill you for it, so then you send the item with your own courier and they take ages to respond, and always with excuses, send 40 plus emails no response on 1 of them, automated response that ticket was updated but no one contacts you, Phone. Them countless times and always told they will escalate the issue, Had to order another connection because we moved, ended up having to resolve the technical issues myself using Google because even though tickets were logged and you send mails to request assistance you only get automated responses, mno help Worst service imaginable.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
03 Sept 2022, 20:25Hi, Bertus K
Thank you for your review.
Kindly note that the details of your complaint has been sent to the customer service team who will contact you to assist as soon as possible.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the customer service team who will contact you to assist as soon as possible.
Kind Regards,
Vox
Vox Telecom's reply03 Sept 2022, 20:25
Official
Hi, Bertus K
Thank you for your review.
Kindly note that the details of your complaint has been sent to the customer service team who will contact you to assist as soon as possible.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the customer service team who will contact you to assist as soon as possible.
Kind Regards,
Vox
BK
Bertus K's updateReviewer Update
05 Sept 2022, 16:21I am still waiting, good thing I did not hold my breath.
BK
Bertus K's update05 Sept 2022, 16:21
Reviewer Update
I am still waiting, good thing I did not hold my breath.
Vox Telecom's replyOfficial
15 Sept 2022, 09:32Good day, Bertus K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply15 Sept 2022, 09:32
Official
Good day, Bertus K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
BK
Bertus K's updateReviewer Update
24 Sept 2022, 15:07This reply is a little overdue, but required,
The issue has been resolved, and was contacted through the whole process, did need to send a few emails requesting follow ups, but in the end has been resolved,
I'm still with Vox regardless of the events that led up to this, and would assume that this was an Isolated incident, after all acquiring the Fibre line went smoothly and quickly, and to that I am thankful.
Just a word to the wise,... Even though in this day and age everything's online and electronic, human contact is still needed, replies from people go further than automated responses, phonecalls are worth more than all the infrastructure under the sun, people can be difficult that's true, but talking to someone helps,
The issue has been resolved, and was contacted through the whole process, did need to send a few emails requesting follow ups, but in the end has been resolved,
I'm still with Vox regardless of the events that led up to this, and would assume that this was an Isolated incident, after all acquiring the Fibre line went smoothly and quickly, and to that I am thankful.
Just a word to the wise,... Even though in this day and age everything's online and electronic, human contact is still needed, replies from people go further than automated responses, phonecalls are worth more than all the infrastructure under the sun, people can be difficult that's true, but talking to someone helps,
BK
Bertus K's update24 Sept 2022, 15:07
Reviewer Update
This reply is a little overdue, but required,
The issue has been resolved, and was contacted through the whole process, did need to send a few emails requesting follow ups, but in the end has been resolved,
I'm still with Vox regardless of the events that led up to this, and would assume that this was an Isolated incident, after all acquiring the Fibre line went smoothly and quickly, and to that I am thankful.
Just a word to the wise,... Even though in this day and age everything's online and electronic, human contact is still needed, replies from people go further than automated responses, phonecalls are worth more than all the infrastructure under the sun, people can be difficult that's true, but talking to someone helps,
The issue has been resolved, and was contacted through the whole process, did need to send a few emails requesting follow ups, but in the end has been resolved,
I'm still with Vox regardless of the events that led up to this, and would assume that this was an Isolated incident, after all acquiring the Fibre line went smoothly and quickly, and to that I am thankful.
Just a word to the wise,... Even though in this day and age everything's online and electronic, human contact is still needed, replies from people go further than automated responses, phonecalls are worth more than all the infrastructure under the sun, people can be difficult that's true, but talking to someone helps,
Vox Telecom's replyOfficial
24 Sept 2022, 15:29Good day Bertus K,
Thank you very much for the positive feedback.
Kind regards
Vox
Thank you very much for the positive feedback.
Kind regards
Vox
Vox Telecom's reply24 Sept 2022, 15:29
Official
Good day Bertus K,
Thank you very much for the positive feedback.
Kind regards
Vox
Thank you very much for the positive feedback.
Kind regards
Vox