Worst service I ever experienced!!

our VOX teelephone which is our main business tel line broke, I called the switchboard and after he (the human i talked to) told me that it takes 2 - 3 days to get my replacement phone delivered. I told him that if it takes longer I would change my tel supplier as i need the phone ASAP!!! I paid the 2.5k , 3 days later I try to get an answer as where my phone is... and from then every single day , when connecting to a boot , took me an hour waiting been transfered to various departments, sales, customercare - and everytime took 10 -20 min before some "AI BOOT" answered. - only to be told that my phone is still at the sales departure "pending fullfilment" thats now 1,5 weeks later . every day when i whatsapp VOX i get the same response.... pending fullfilment whatever this means.. i wish I could give them a minus 5 star rating as I feel they do not care!!!