1 reviews | Active since Oct 2023
Worst service from VOX!! i want a call back from the CEO since no one seems to be interested in my complaints emailed: Account Number: ***
Account Number: ***
After a debit order error on whoch I disputed one incorrect amount, I was told to pay R35.31 and sent my proof of payment to ask for re-connection for the internet service no response receoved to date. im so annyed by their auto responses when I ask for a follow up now I'm getting a series of emails with a letter of demand. Regardless of how many times Ive been sending a follow up email my frustration is not having internet access since 3 october and the debit of R399 still credited to their account where I'm spending extra on data costs as I mentioned it's an urgent request for them to reactivate my accopunt I'm busy with assisgnments and preparing for exams and my studies are online based. Ive spent a lot of money on data and in 6 days they'll expect me to pay again!! please resolve this issue and clear my name from your debtors I dont owe u !!
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the query.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox