Worst service from Vox

Vox, is it normal practice to increase the price after 2 months of signing up with Vox and also is it your normal practice to charge a client a full month, even though they gave a cancellation notice and within that notice advised Vox that we are moving from the property but you will force the client to pat over R1200 for the month after they gave notice at a property they moved from? Then to say we had to give 90 days notice and then we ask for transparency with the proof that we accepted the terms and conditions, yet we don't get a reply to our emails after 5 written requests? Vox is happy to lose a loyal customer from over 3 years for R1200 because they say I did not give proper notice? Is this good business ethics? Let's lose a long term client for a lousy R1200....oh and poor connections from day 1 and poor tech support. Worst mistake ever is to use Vox. Long term (3 years +) customer... well no more. Oh and to cancel you want to charge us a penalty fee, yet you still haven't collected your old equipment from an older account of mine.