WORST service from Vox

On Friday the 11th of June 2021 I realized that my phone was not connected to the WIFI, I made contact with Vox on the same day at around 5 PM. The first consultant that I spoke to from Vox wanted to know what lights is all on, on the unit mounted to our wall. I informed him that I'm at work but my wife is at home and that I was going to call her. While on the phone with the guy from Vox and my wife on the other line the guy from Vox put the phone down on me. Again I had to phone back being on hold until someone eventually took the call. I explained to the guy again what my problem is with the WIFI, again they asked what lights is all on the unit, I phoned my wife and she informed me all 4 of the top green lights is on. They guy from Vox told me that he will have to make a phone call and will get back to me in the next hour. Friday night at 11:30 still no phone call from Vox, so guess who had to phone again. Me as an customer from Vox, once again I was informed that Vox will get back to me. Saturday passed Sunday passed and still no one from Vox has contacted me. I informed Vox on Friday night that this has to get sorted out ASAP due to my wife working from home. Monday morning guess to phoned Vox again after I had to make arrangement to get my wife to work and our child at school. Again I was informed Vox will get back to me. At 14:00 on Monday the 14th of June 2021 I got hold of one of the guys from the technical side at Vox, because no one at Vox is able to tell me what a technician will be sent out to our place. He assured me that someone will contact me within the next hour this was at 20 min pas 2. Its now 16:30 PM and still none has contact me from Vox.

Vox should you feel like phoning me back the claim number I got is VOX***9