WL
Wayne L

1 reviews | Active since Oct 2015

05 Feb 2026, 09:15

Worst service experience

worst service I have experienced from a service provider. After complaining multiple times of the internet dropping, they finally opened a ticket to get the technicians out. However they only attempted to call me once late in the evening, This is unacceptable from a business manner. 7PM is not working ours.

After that i was told they have been trying to get hold of me of which I rep**** they have not, as I have received no calls from the technicians. Then I was told they were at the house. which is a lie as I have a ring door bell and a camera facing the road monitoring the gate. No technicians on site... On the 29 Jan I wanted to cancel with immediate effect to which they tell me it will only be cancelled at the end of Feb, which I don't agree with as the service they were providing was a lack there off. this was a constant argument for probably more than 2 weeks trying to get a technician out.

It feels like I was ****** of a service I barely received.

Most of the time I was using a ****le to get stable internet connection.

Its safe to say they have lost me as a customer.

0
Replies (2)
Vox Telecom
Vox Telecom's reply05 Feb 2026, 09:21
Official
Good day Wayne

Thank you for your review. 

Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 
We will provide feedback to you soonest. 

Kind Regards,  
Vox 
Vox Telecom
Vox Telecom's reply12 Feb 2026, 10:15
Official
Good day Wayne 
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the Customer Service has made contact and assisted accordingly. 
 
Should you require any further assistance, please do not hesitate to contact us. 

 Kind Regards, 
 Vox