MR
Mark R

1 reviews | Active since Dec 2022

29 Dec 2022, 00:37

Worst service experience

Pathetic service,no professionalism or prompt service whatsoever I have been waiting for 7 days now to get reactivated and I've spent over R400 in airtime calling to follow up only to get no answers or results.I have never came across such useless support consultants that provide no turnaround or feedback.To date I am still without a data connection,Vox blames Telkom and Telkom blames Vox??

0
Replies (2)
Vox Telecom
Vox Telecom's reply29 Dec 2022, 10:17
Official
Good day, Mark R 
 
 Thank you for your review. 
 
Kindly note that the details of your query has been sent to the channel management team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
  
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply27 Jan 2023, 08:24
Official
Good day, Mark R
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox