L
Lesego
1 reviews | Active since Nov 2023
27 Feb 2024, 03:46
Worst service ever. Rating: -5
If I could give a negative 5 rating (-5) I would.
I called Vox on 8 January 2024 and waited forever and a day on the line. I sent an email explaining my issue and subsequently that I would like a call back. They said my number does not work. I gave it to them, they said they need my account details, I gave it to them. Almost two months later, I am still waiting and I am still without internet.
Please run away from this company. Pray your forefathers steer you away from this company. You will have a headache til death because unfortunately they will never help you with your query.
People are in fibre heaven there by HomeConnect. Instant service!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
27 Feb 2024, 07:17Good day, Lesego L
Thank you for entrusting us with your service request.
Who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for entrusting us with your service request.
Who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Vox Telecom's reply27 Feb 2024, 07:17
Official
Good day, Lesego L
Thank you for entrusting us with your service request.
Who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for entrusting us with your service request.
Who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
L
Lesego's updateReviewer Update
27 Feb 2024, 09:59So you cancelled my query before calling be back? Wow. VOX***0
And you cannot track down old queries? That is very telling.
The account number is ***.
I really just want to cancel. Can’t be going up and down like this to get help.
And you cannot track down old queries? That is very telling.
The account number is ***.
I really just want to cancel. Can’t be going up and down like this to get help.
L
Lesego's update27 Feb 2024, 09:59
Reviewer Update
So you cancelled my query before calling be back? Wow. VOX***0
And you cannot track down old queries? That is very telling.
The account number is ***.
I really just want to cancel. Can’t be going up and down like this to get help.
And you cannot track down old queries? That is very telling.
The account number is ***.
I really just want to cancel. Can’t be going up and down like this to get help.
Vox Telecom's replyOfficial
28 Feb 2024, 09:31Good day, Lesego
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply28 Feb 2024, 09:31
Official
Good day, Lesego
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox