Worst service ever from VOXTelecom

Vox telecom is so irritating. I have been calling them from the beginning of December 2024repoing my fibre cable hanging. On the 4th I sent an email to ask them to send someone to come and fix the cable from the outside pole to the house because it is hanging on my driveway, they keep calling me telling me they will send someone and immediately closing the call before they even confirm if the cable has been fixed. I keep calling them back everyday since the 5th december and they promise they are sending someone. I can't even drive out without help because one person has to hold the cable and another drive out. I'm wondering if i should continue with this contract or not. The call centre agents keep logging calls that are closed the following day with me not being assisted. Your service is the worst.