TR
Tersia R
1 reviews | Active since Feb 2019
24 Oct 2024, 18:54
Worst service ever from Vox Telecom!! Stay away from them!!
For months on end their service is worse than their connectivity. You can phone and log complaints till you are blue in the face - niks, nada, habanix responses from this company. One of the worst choices I have made in my entire life it to go with them. I pay a heap of money for 200 Mbps uncapped - really??? Testing my connectivity I am lucky to have 7.31 Mbps download and 7.13 Mbps upload - and this is the standard that I get. Today I will be changing and I will strongly advise against using this useless crowd who does not even bother to get back to you on their so called WhatsApp chat let alone their phone lines - it never gets answered. Sies man this is slegte diens!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
24 Oct 2024, 19:01Good day Tersia,
Thank you for your review.
Kindly note the details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
Kindly note the details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply24 Oct 2024, 19:01
Official
Good day Tersia,
Thank you for your review.
Kindly note the details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
Kindly note the details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
TR
Tersia R's updateReviewer Update
25 Oct 2024, 04:34Still not a peep from your team - and having to pay so much of my hard earned money for such a bad service is not acceptable. VOX is reporting the problem and that is all that ever happens. Never do you guys get back to me and this is not just me complaining it is majority of your customers.
TR
Tersia R's update25 Oct 2024, 04:34
Reviewer Update
Still not a peep from your team - and having to pay so much of my hard earned money for such a bad service is not acceptable. VOX is reporting the problem and that is all that ever happens. Never do you guys get back to me and this is not just me complaining it is majority of your customers.
Vox Telecom's replyOfficial
25 Oct 2024, 07:13Good day Tersia,
Please note that your ticket is in progress and currently being worked on. An agent will be in contact with you to provide an update and assistance shortly.
Kind regards,
Vox.
Please note that your ticket is in progress and currently being worked on. An agent will be in contact with you to provide an update and assistance shortly.
Kind regards,
Vox.
Vox Telecom's reply25 Oct 2024, 07:13
Official
Good day Tersia,
Please note that your ticket is in progress and currently being worked on. An agent will be in contact with you to provide an update and assistance shortly.
Kind regards,
Vox.
Please note that your ticket is in progress and currently being worked on. An agent will be in contact with you to provide an update and assistance shortly.
Kind regards,
Vox.
Vox Telecom's replyOfficial
30 Oct 2024, 10:17Good day , Tersia,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply30 Oct 2024, 10:17
Official
Good day , Tersia,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox