JM
James M
1 reviews | Active since Jan 2024
25 Jan 2024, 11:06
Worst service ever from VOX and Froogfoot
I’ve been stuck with a system that does not work for days, everything is connected but they are unable activate it. I call everyday and I’m given different stories. It takes forever to get hold of a technician or agent from their call centre and no one ever gets back to me updates. Now I have to be buying data everyday.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
25 Jan 2024, 11:27Good day, James
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply25 Jan 2024, 11:27
Official
Good day, James
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
26 Jan 2024, 12:50Good day, James
Thank you for your patience whilst this matter was being investigated.
We have confirmed that the Project management team has made contact , Unfortunately, there is no live fibre.
A Maintenance ticket has been created however, no confirmed ETA yet.
The project management team has ownership and will keep you updated.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We have confirmed that the Project management team has made contact , Unfortunately, there is no live fibre.
A Maintenance ticket has been created however, no confirmed ETA yet.
The project management team has ownership and will keep you updated.
Regards
Vox
Vox Telecom's reply26 Jan 2024, 12:50
Official
Good day, James
Thank you for your patience whilst this matter was being investigated.
We have confirmed that the Project management team has made contact , Unfortunately, there is no live fibre.
A Maintenance ticket has been created however, no confirmed ETA yet.
The project management team has ownership and will keep you updated.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We have confirmed that the Project management team has made contact , Unfortunately, there is no live fibre.
A Maintenance ticket has been created however, no confirmed ETA yet.
The project management team has ownership and will keep you updated.
Regards
Vox