SP
Stephanus P

1 reviews | Active since Oct 2011

04 Apr 2021, 10:18

Worst Service Ever - Forced Additional Notice Period, Not Charging Card, Worst Service

Vox charged my credit card on 1 April 2021, then reversed it. I confirmed this with my bank, there were more than enough funds. I can also see the transactions and my bank confirmed that the reversal was not triggered by them, but by Vox or Vox's payment service provider. Then I spent countless hours on different phone calls (always an issue trying to reach someone at Vox to answer a phone) all costing me money trying to get Vox to just charge my card again. Received multiple answers for when my card would be recharged, clearly agents blatantly lying. One even said the evening of the 1st, still no recharge to date. So I decided to make a manual credit card payment on your website this morning, before Vox starts treating me with their useless poor customer service for non payment for something that was not my fault but Vox's own payment service provider's fault. Low and behold, your website and app do not allow decimal payments, see screenshot below. How is this possible?? So I was forced to do a payment for an additional R0.99 more, that you now get to ***** as this is my final payment for the cancelled service. Again all of this caused by Vox and costs incurred to me as a result of Vox. How convenient, how can you not support decimal/cent payments in 2021??? I am so tired of reporting issues on your website. Nevermind charging me for a "full calendar month" where you refused to accept my notice given on 1 March 2021 stating it should have heen on 28 February 2021, where no such thing exists legally and your service cancellations are not in line with legislation nor the CPA. So after I was forced to accept the 30 April 2021 cancellation date, you then also charged a cancellation fee on 10 March 2021 and started showing everywhere that my account is in arrears, although it was fully paid up to date and my cancellation only effective on 30 April 2021. I truly am so glad to be rid of your pathetic service in the next few days. The worst service ever with the worst customer support. You will never again in your existence have me as a client and everyone I know who is a Vox client has been made aware of your appalling service. I really do hope your service gets worse and worse over time, so that you can start experiencing financial losses for your amazing service to clients. If I was able to I would spit in your faces for this treatment and service received. Thank goodness at my new address I have over a 100 ISPs to choose from for my fibre, and it will never again be you. Don't even try and contact me, I am not interested. I am only putting this out there for your existing and possible future clients to see.

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