1 reviews | Active since Oct 2021
Worst Service ever !!!!!!
I paid my account and then my account was suspended , when I enquired with them as to why it's suspended I was told I needed to pay 2 months in advance , I paid the outstanding amount on Friday morning, today is sunday and my account is still not active , I have been trying to call them and all teheir numbers don't exist or just ring with no answer, their live chat takes forever to responded , I waited for an hour to get assistance and ended up logging off the live chat without any help. Their consultants are not helpful at all , I have issues with vox every month without fail and I am sick of it now I am considering moving to another service provider because their service is pathetic !!!! They do not communicate at all and don't take accountability !!!!
Kindly note that Vox's Payment Due date is the 1st of every month. on the 3rd all unpaid customers receive a reminder of payment. On day 7 customers receive a Suspension warning. On the suspension notice letter it notes that we will do not activate services upon receipt of a POP - the payment will need to reflect in our Bank account first before the system activates.
Your payment was made Friday the 14th of April- It reflected Saturday the 15th and activated around 03:41PM.
Please Restart your router if you are still experiencing connectivity issues, However your account was activated on the 15th.
Should you have any further queries, please do not hesitate to contact us.
Regards
Vox
Kindly note that Vox's Payment Due date is the 1st of every month. on the 3rd all unpaid customers receive a reminder of payment. On day 7 customers receive a Suspension warning. On the suspension notice letter it notes that we will do not activate services upon receipt of a POP - the payment will need to reflect in our Bank account first before the system activates.
Your payment was made Friday the 14th of April- It reflected Saturday the 15th and activated around 03:41PM.
Please Restart your router if you are still experiencing connectivity issues, However your account was activated on the 15th.
Should you have any further queries, please do not hesitate to contact us.
Regards
Vox