MB
Mike B
1 reviews | Active since Mar 2013
04 Jul 2022, 17:31
Worst Service ever
These guys are completely losing the plot on client service. I have been struggling for months now to get them to sort out my billing issues.
I was down for more than a month because of installation issues on their end and they still bill me for the full month. They can get my debit order right because they keep on sending me a debit order mandate with the wrong amount on it.
I have been waiting for 6 weeks now for a response on a technical ticket I logged with them regarding line speeds. I have a 200mb download, wich apparently has been double since a promotion they a running. I am getting max 30-50mb download with only two phones on youtube and a laptop.
Their service is terrible and I am considering switching over all my business internet which is quite big amount per month to another service provider.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
04 Jul 2022, 17:58Good day, Mike Brooks
Thank you for your review.
Kindly note that the details of this query has been sent to the customer service team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the customer service team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2022, 17:58
Official
Good day, Mike Brooks
Thank you for your review.
Kindly note that the details of this query has been sent to the customer service team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the customer service team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 Jul 2022, 10:09Good day, Mike Brooks
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the speed issues were resolved.
We also received confirmation that the account is currently on a cash payment method and you need to pay per EFT / Cash.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the speed issues were resolved.
We also received confirmation that the account is currently on a cash payment method and you need to pay per EFT / Cash.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply12 Jul 2022, 10:09
Official
Good day, Mike Brooks
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the speed issues were resolved.
We also received confirmation that the account is currently on a cash payment method and you need to pay per EFT / Cash.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the speed issues were resolved.
We also received confirmation that the account is currently on a cash payment method and you need to pay per EFT / Cash.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
MB
Mike B's updateReviewer Update
12 Jul 2022, 12:32OK thanks, the speed is sorted, how am I going to be compensated now for paying for a line of 200mb for the last couple of months but only getting the service of a 50mb line because of your equipment being faulty.
It was also not my fault this issue lingered for so long because your response time on my ticket was so pathetic? So how am I going to get my money back? Just like you have a procedure in place if a client owes you money surely you can appreciate to treat your paying clients with the ideology and reimburse if the inadequate service was provided.
I don't want to pay cash EFT each month but you don't send me the correct debit order mandate to accept??
It was also not my fault this issue lingered for so long because your response time on my ticket was so pathetic? So how am I going to get my money back? Just like you have a procedure in place if a client owes you money surely you can appreciate to treat your paying clients with the ideology and reimburse if the inadequate service was provided.
I don't want to pay cash EFT each month but you don't send me the correct debit order mandate to accept??
MB
Mike B's update12 Jul 2022, 12:32
Reviewer Update
OK thanks, the speed is sorted, how am I going to be compensated now for paying for a line of 200mb for the last couple of months but only getting the service of a 50mb line because of your equipment being faulty.
It was also not my fault this issue lingered for so long because your response time on my ticket was so pathetic? So how am I going to get my money back? Just like you have a procedure in place if a client owes you money surely you can appreciate to treat your paying clients with the ideology and reimburse if the inadequate service was provided.
I don't want to pay cash EFT each month but you don't send me the correct debit order mandate to accept??
It was also not my fault this issue lingered for so long because your response time on my ticket was so pathetic? So how am I going to get my money back? Just like you have a procedure in place if a client owes you money surely you can appreciate to treat your paying clients with the ideology and reimburse if the inadequate service was provided.
I don't want to pay cash EFT each month but you don't send me the correct debit order mandate to accept??
MB
Mike B's updateReviewer Update
12 Jul 2022, 17:33So no reply yet?? I guess I was right then. As soon as you need to compensate a client you are missing in action!
MB
Mike B's update12 Jul 2022, 17:33
Reviewer Update
So no reply yet?? I guess I was right then. As soon as you need to compensate a client you are missing in action!
Vox Telecom's replyOfficial
12 Jul 2022, 18:02Hi, Mike.
The Customer Service team is busy with your query and will contact you accordingly.
Kind Regards,
Vox
The Customer Service team is busy with your query and will contact you accordingly.
Kind Regards,
Vox
Vox Telecom's reply12 Jul 2022, 18:02
Official
Hi, Mike.
The Customer Service team is busy with your query and will contact you accordingly.
Kind Regards,
Vox
The Customer Service team is busy with your query and will contact you accordingly.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Jul 2022, 08:49Good day , Mike B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the necessary credits have been allocated to your account.
The customer service team also provided assistance on how to update your bank details online .
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the necessary credits have been allocated to your account.
The customer service team also provided assistance on how to update your bank details online .
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply15 Jul 2022, 08:49
Official
Good day , Mike B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the necessary credits have been allocated to your account.
The customer service team also provided assistance on how to update your bank details online .
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the necessary credits have been allocated to your account.
The customer service team also provided assistance on how to update your bank details online .
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
MB
Mike B's updateReviewer Update
15 Jul 2022, 10:52You can please go back to your accounts department and tell them that they can keep their credit if that is what they offer me, I pay R1499 per month for 200mb line, for 2-3 months I only get between 50-70mb at its best (which is more than half the required speed) which you confirmed is because of a fault on your side. So my logic tells me if you take R 1420 * 3 = R 4260 so if you go on only half of that I should be credited at least R2130 in credit. You game me credit of R 245.85!?? Really that's even more of a joke than your service.
MB
Mike B's update15 Jul 2022, 10:52
Reviewer Update
You can please go back to your accounts department and tell them that they can keep their credit if that is what they offer me, I pay R1499 per month for 200mb line, for 2-3 months I only get between 50-70mb at its best (which is more than half the required speed) which you confirmed is because of a fault on your side. So my logic tells me if you take R 1420 * 3 = R 4260 so if you go on only half of that I should be credited at least R2130 in credit. You game me credit of R 245.85!?? Really that's even more of a joke than your service.