1 reviews | Active since Jan 2022
Worst Service Ever
Given how many shocking reviews Vox has received, I am not sure why they are still in business.
We are on day 6 with no Wifi. We have called them about 10 times and spoken to numerous consultants, including their managers and escalations team. The consultants all ask the same questions. One would think that they would record the answers. They say that they will call back, they don't. They all blame Vumatel. We received two msgs, on two separate days saying that a team will be sent out. nobody ever pitches. One of the consultants said that our account had been linked to another property, which explains why it is not working. They said that it will be fixed remotely. One would think that if they knew what the problem was and it could be fixed remotely, that they would actually fix it. They have not done so.
I highly recommend that anyone considering using VOX Telecom, think again and find anyone else.
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for your reply,
Kindly note that the original fault is still open on the reference VOX***4.
The Support team will follow up with the Upstream Provider (ISP-653020) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your reply,
Kindly note that the original fault is still open on the reference VOX***4.
The Support team will follow up with the Upstream Provider (ISP-653020) on the progress of the fault and update you on the status.
Regards
Vox
With all due respect, how does anything that you have written above help me? What use is the reference number? What use is the ISP number?
We are nearing day 7!!!! This is hugely inconvenient, costly and frustrating.
Please do not respond with useless info. Tell me when the issue will be fixed and then tell me that it is fixed. Nothing else is of any use.
I cannot believe that someone is paid to come-up with the above response on day 6.
With all due respect, how does anything that you have written above help me? What use is the reference number? What use is the ISP number?
We are nearing day 7!!!! This is hugely inconvenient, costly and frustrating.
Please do not respond with useless info. Tell me when the issue will be fixed and then tell me that it is fixed. Nothing else is of any use.
I cannot believe that someone is paid to come-up with the above response on day 6.