Worst service ever

Despite making proper arrangements for the monthly payment to go off my credit card account there was some glitch that I could not resolve and the help centre provided absolutely NO assistance. I finally paid with EFT and they promptly forgot to reactivate my account. Their customer service is beyond pathetic. I once has to stay on the line for 45 minutes and they didn’t even bother answering. And now I am stuck with them for a year. They are pathetic. You would expect better customer service from a company that charges quite a bit more than other companies. You would be very, very wrong