Worst service ever

We have been with Vox for a few months now and not a day goes by that we don't sit without wifi/fibre. We call, get told to restart the router, works for 5 mins and then goes off again after I have told the person that's exactly what is going to happen as it happens each time. Each time we get told the famous words "I've logged it and will call you back" which never ever happens as we are still waiting for calls from months ago and no one has ever bothered to make an effort to come and take a look at our router or anything as thats what we are told will happen.

Within our first week as Vox clients, Frogfoot contractors damaged our cables and we sat without anything for close to 7 days, we were told to apply for credit that month, which we did and then it got declined because they don't give credit for downtime even though a manager told me we could because of the fact that our cables were damaged by frogfoot.

For months we did not receive any communication for down times, after telling them so many times that we don't get informed.

The service is absolutely shocking and we are basically paying for a lucky packet... You never know what you going to get that day. Close to R800 a month for this terrible service and product is absolutely disgusting.