AP
Angelique P
1 reviews | Active since Jul 2023
04 Jul 2023, 13:03
Worst service ever!
This is by far the worst service i have ever received! over one month now waiting for instillation of my fibre line. i call and message on facebook and went on to the portal online and get told i will be called but no one calls. i can not believe the utter disregard for customer service. this brand promises instillation in 14 days, yet in 14 days the line had not even been installed, we have been a customer of vox for 3 years and moved. this is instillation for our new location and i was also made to give 1 months notice and cancel and reapply for the new address which i also find unfair considering i was not even leaving vox! sis on you vox this is really unacceptable and i have honestly had enough! do not use this service.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
04 Jul 2023, 13:44Good day, Angelique
Thank you for your review.
Kindly note that we have an existing escalation for your complaint logged on Facebook, currently being attended to by our Project Management team.
We will contact you as soon as possible to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have an existing escalation for your complaint logged on Facebook, currently being attended to by our Project Management team.
We will contact you as soon as possible to assist further.
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2023, 13:44
Official
Good day, Angelique
Thank you for your review.
Kindly note that we have an existing escalation for your complaint logged on Facebook, currently being attended to by our Project Management team.
We will contact you as soon as possible to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have an existing escalation for your complaint logged on Facebook, currently being attended to by our Project Management team.
We will contact you as soon as possible to assist further.
Kind Regards,
Vox
AP
Angelique P's updateReviewer Update
04 Jul 2023, 13:48No one is getting back to me, your existing escalation is useless! there is a reason i am doing this on every avenue possible! i will continue to do so until i get service!!!
AP
Angelique P's update04 Jul 2023, 13:48
Reviewer Update
No one is getting back to me, your existing escalation is useless! there is a reason i am doing this on every avenue possible! i will continue to do so until i get service!!!
Vox Telecom's replyOfficial
04 Jul 2023, 14:21Hi, Angelique
Kindly note that we have received confirmation that the Projects Manager did contact you regarding the complaint.
The Order has been escalated to Vodacom for urgent assistance.
We will update you soonest.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Projects Manager did contact you regarding the complaint.
The Order has been escalated to Vodacom for urgent assistance.
We will update you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2023, 14:21
Official
Hi, Angelique
Kindly note that we have received confirmation that the Projects Manager did contact you regarding the complaint.
The Order has been escalated to Vodacom for urgent assistance.
We will update you soonest.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Projects Manager did contact you regarding the complaint.
The Order has been escalated to Vodacom for urgent assistance.
We will update you soonest.
Kind Regards,
Vox
AP
Angelique P's updateReviewer Update
06 Jul 2023, 07:44Good Morning, Vodacom came to do instillation on Tuesday and i was told i would get an update yesterday which again i did not. i would like to know when vox plans to finish the instillation of my fibre. This seems to be a constant battle where i have to go and complain everywhere i can before anyone seems interested in helping. I do not understand how this is literally what your business does but you can not seem to get it done. Can someone please just do their job.
AP
Angelique P's update06 Jul 2023, 07:44
Reviewer Update
Good Morning, Vodacom came to do instillation on Tuesday and i was told i would get an update yesterday which again i did not. i would like to know when vox plans to finish the instillation of my fibre. This seems to be a constant battle where i have to go and complain everywhere i can before anyone seems interested in helping. I do not understand how this is literally what your business does but you can not seem to get it done. Can someone please just do their job.
Vox Telecom's replyOfficial
14 Jul 2023, 09:49Good day ,Angelique
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply14 Jul 2023, 09:49
Official
Good day ,Angelique
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox