WORST SERVICE EVER

We reported our WIFI not working on Thursday, 30 March late morning. By 15h45 it was still not working when I called, I found out that VUMA had cancelled my line by mistake. I can accept that everyone makes mistakes. Between 15h45 and 17h00, I made 16 calls to the VOX helpline and did not find out when I could expect the line to be fixed. No one could tell me anything and just pushed e from pillar to post; PMO blamed technical, technical blame PMO, and then they just cut me off numerous time. No one takes accountability, when there is a problem, it is the client’s problem to find out what is wrong with their line. They take no accountability and even had the audacity to tell me VUMA cut you off, not VOX, to which I reminded them that I pay VOX for the service and really don’t care whose fault it is; the person on the line did not like that answer and put the phone down on me. And to top it off the department/s who can fix the problem stop work at 17h00 and don’t work weekends. Really I am all for people not having to work the night shift and weekends, but really, a service provider like this should surely have in place methods to fix problems after hours and on weekends, just about everything in our lives relies on Wi-Fi.

After many calls and emails on Friday morning and still not being reconnected, I gave up and called back at 12 on Friday to hear that they had reconnected the line but there was ANOTHER problem, but don’t worry, they will report it to VUMA, so I wait again, it would be a complete miracle if VOX called me to explain the process and They did not let me know they had rectified the first problem and to see if all was in working order, no why would I expect service like that.

I am dismayed at the service received from VOX Alison J