SK
Sven K
1 reviews | Active since Apr 2021
08 May 2023, 16:35
Worst service ever!!
I have been struggling for 18 days (still ongoing) to place an order for Fiber line activation. Each time I am being told we need to wait for Vumatel to de-active the line, surely this shouldn't take this long as this is an daily activity!!! WORST Service EVER. This resulting in loss of income as I am reliant on a fast stable fiber connection. Thank you for everything...I will soon be without a job.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 May 2023, 17:23Good day Sven K
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
Vox Telecom's reply08 May 2023, 17:23
Official
Good day Sven K
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
Vox Telecom's replyOfficial
12 May 2023, 14:46Good day , Sven K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply12 May 2023, 14:46
Official
Good day , Sven K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox