WORST SERVICE EVER BY VOX

More than a month before my small business moved into a premises I contacted Vox for a new internet installation at the premises and set the date for installation on 29 July 2022. After this I specifically asked Petros Selepe what I need to do to ensure that it gets done on this SPECIFIC day, which he indicated that I just need to remind him 2 days prior thereto. I sent emails and contacted Petros on 25 July 2022 to remind him as instructed. Whereafter I had to get his Manager to contact him as I could not reach him. After I have done my part I thought it was set for the 29th as agreed upon. Come the 29th no one was available or even replying to my enquiry except for Robert Dover who tried to save the day. Some other manager phoned me the afternoon and I explained to him that it was not ok and I needed internet by the next day. He indicated that he would come back to me whereafter I NEVER heard from him again. He could definetly not handle an unhappy client or even get the problem solved. Only told me in the same conversation they could only assit early next week since it was month end and he could not get hold of any technicians. (This after I planned and arranged everything a month before and Vox agreed to this) On the 1st Robert Dover was the only one responding to my messages and once again tried to assist whereafter the installation was only done on the 2nd of August at 12 midday. I lost a lot of money due to this and wasn't even contacted or tried to be compensated for what I lost. This is really the worst service I EVER received and it is sad to say that they do not care. For them it is just business as usual after I told the guy/manager who phoned me on the Friday that I will not leave this and will be going public with my complaint. Why do we as South Africans just accept poor service.....