ZZ
Zama Z
1 reviews | Active since Dec 2020
01 Jun 2024, 16:23
Worst service ever
Since around 3am on the 31st Vox has not yet connected our internet service ***. It is fully paid and last I spoke to someone was 08:30am on the 31st and they said it was disconnected by mistake and should be reconnected by 13:00 same day. I tried to call back and ran out of airtime due to a long wait. It is now Saturday the 1st June at 16:20 and our internet has not been connected. Worst I have sent emails yesterday afternoon and WhatsApp but no communication back. I have sent another email today, yet no response. This is so unprofessional and unacceptable. Your lack of response and proper awareness is appalling.I demand a response from Vox my service is fully paid to be treated like this.
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
01 Jun 2024, 17:49Good day, Zama Z
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Jun 2024, 17:49
Official
Good day, Zama Z
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
ZZ
Zama Z's updateReviewer Update
02 Jun 2024, 08:28It is now the 2nd June. No messages or email from support nor the so called Project Management team. I have officially missed two shifts at work as I work from home. I get paid by the hour, that's 12 hrs of no pay. You are messing with my lively hood. Why is it no one from this company has sent proper communication with regards to what is going on? This is not normal and yet crickets. I do not pay for unlimited WiFi for the fun of it. I have another 6hour shift tonight in which it seems I will miss again. That will make this 18hrs of no payment to me due to the in capabilities of a service provider which i paid to provide internet service for me. You do not understand the implications that this is causing. And the audacity to not even send a proper explanation and reasoning behind this. WHAT IS GOING ON, I DEMAND A RESPONSE
ZZ
Zama Z's update02 Jun 2024, 08:28
Reviewer Update
It is now the 2nd June. No messages or email from support nor the so called Project Management team. I have officially missed two shifts at work as I work from home. I get paid by the hour, that's 12 hrs of no pay. You are messing with my lively hood. Why is it no one from this company has sent proper communication with regards to what is going on? This is not normal and yet crickets. I do not pay for unlimited WiFi for the fun of it. I have another 6hour shift tonight in which it seems I will miss again. That will make this 18hrs of no payment to me due to the in capabilities of a service provider which i paid to provide internet service for me. You do not understand the implications that this is causing. And the audacity to not even send a proper explanation and reasoning behind this. WHAT IS GOING ON, I DEMAND A RESPONSE
ZZ
Zama Z's updateReviewer Update
04 Jun 2024, 07:46It is now the 4th June. It has been 5 full days with no internet service. Mind you this 5 days has been paid for. Technicians came by yesterday at 12pm, said everything looks okay from their side...yet no internet. This would be funny if I hadn't spent my money already on your service. 5 days out of a whole 30 days paid. NO SERVICE
ZZ
Zama Z's update04 Jun 2024, 07:46
Reviewer Update
It is now the 4th June. It has been 5 full days with no internet service. Mind you this 5 days has been paid for. Technicians came by yesterday at 12pm, said everything looks okay from their side...yet no internet. This would be funny if I hadn't spent my money already on your service. 5 days out of a whole 30 days paid. NO SERVICE
Vox Telecom's replyOfficial
06 Jun 2024, 09:47Good day, Zama
Thank you for your patience whilst this matter was being investigated.
We can confirm that the service had been re-instated .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the service had been re-instated .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2024, 09:47
Official
Good day, Zama
Thank you for your patience whilst this matter was being investigated.
We can confirm that the service had been re-instated .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the service had been re-instated .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox