MF
Maddalaine F

1 reviews | Active since Apr 2015

13 Dec 2022, 20:42

WORST SERVICE EVER!!!

This is the worst experience ever!!! Bad service!!! I ordered the UPS online - where the i competent Vox staff courier it to Cape town. Im situated in Limpopo. The billed me from 17 Nov. I only received it (after i had to call Skynet to arrange) on the 22 Nov. First call: To Naledi - VOX***9 she promised that she will put in a credit note for the 5 days. I received a Suspension letter and phone again. Second call: To Natisha - VOX***5 she requested again a credit note and promised me that she will lift the suspension.

I don't have a problem to pay from the 22 Nov.

Today - 13 December…. I had to call VoX again - i held on for 31 Minutes…. Just to hear that ots not a fault … MY ACCOUNT WAS SUSPENDED!!!!! ***

I already paid for the new month, the full account, but not for the mistake that VOX made!!!

So now i think that while thwy have suspended my account… they can use the payment as the one month notice and come and get the equipment on the pavement!!!!!

0
Replies (1)
Vox Telecom
Vox Telecom's reply13 Dec 2022, 21:25
Official
Good day, Maddalaine F

 Thank you for your review. 
 
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist .
 
 We will provide feedback to you soonest. 

Kind Regards, 
Vox