worst service ever

Item: Vox Telecom
Rating: 1
Author: Christiaan V

my internet has been down for two days now and i keep phoning the call centre but nothing is happening the one consultant actually put the phone down in my ear while i was trying to get some info as to when it will be sorted out i have 5 times in 2 days and i have no feedback or referance number for the fault , this is horrible service

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

26 Apr 2022, 21:53

Good day, Christiaan V

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply26 Apr 2022, 21:53

Official

Vox Telecom's replyOfficial

28 Apr 2022, 14:16

Good day, Christiaan V

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel ( ISP-733202) restored the link.
We received confirmation that fault was linked to a network incident in your area.

We also addressed the service quality complaint.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply28 Apr 2022, 14:16

Official