JH
Jaco H
1 reviews | Active since Sept 2020
02 Jun 2023, 14:10
Worst service ever!!!
I'm very unhappy with vox I reported a technical problem and the said turn around time wil be 72 hours but it's been almost 2 weeks now. Not talking about the speed test,,,,omw,,,,got a 100/100 line but I'm only getting 30/30 at best. Thank you vox!!!
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
02 Jun 2023, 15:15Good day ,Jaco H
Thank you for the review.
The initial slow speed issue was resolved on 19 May 2023 - As per ticket REF VOX***7
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
The initial slow speed issue was resolved on 19 May 2023 - As per ticket REF VOX***7
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Jun 2023, 15:15
Official
Good day ,Jaco H
Thank you for the review.
The initial slow speed issue was resolved on 19 May 2023 - As per ticket REF VOX***7
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
The initial slow speed issue was resolved on 19 May 2023 - As per ticket REF VOX***7
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
JH
Jaco H's updateReviewer Update
02 Jun 2023, 15:22That's the problem with you guys,,,ticket resolved but nothing was done. If it was resolved after I logged a call on the 17 of may they should have been here,maybe they are like the tooth fairy. See your email below
17/05/2023, 17:42Good day JACOBUS Van Heerden. Fibre Line Query has been logged with FNO Evotel(#111988) the FNO has a turnaround time of 72 Business hours. We are following up and will update you once we have Feedback. Vox ***
17/05/2023, 17:42Good day JACOBUS Van Heerden. Fibre Line Query has been logged with FNO Evotel(#111988) the FNO has a turnaround time of 72 Business hours. We are following up and will update you once we have Feedback. Vox ***
JH
Jaco H's update02 Jun 2023, 15:22
Reviewer Update
That's the problem with you guys,,,ticket resolved but nothing was done. If it was resolved after I logged a call on the 17 of may they should have been here,maybe they are like the tooth fairy. See your email below
17/05/2023, 17:42Good day JACOBUS Van Heerden. Fibre Line Query has been logged with FNO Evotel(#111988) the FNO has a turnaround time of 72 Business hours. We are following up and will update you once we have Feedback. Vox ***
17/05/2023, 17:42Good day JACOBUS Van Heerden. Fibre Line Query has been logged with FNO Evotel(#111988) the FNO has a turnaround time of 72 Business hours. We are following up and will update you once we have Feedback. Vox ***
JH
Jaco H's updateReviewer Update
03 Jun 2023, 06:27Just a update on my great experience with vox.
A lady phoned me yesterday saying that someone from technical wil phone me within a couple of minutes,,,,,it's now 12 hours later. Since I posted on halo peter my service went of,,,,,what a move vox
A lady phoned me yesterday saying that someone from technical wil phone me within a couple of minutes,,,,,it's now 12 hours later. Since I posted on halo peter my service went of,,,,,what a move vox
JH
Jaco H's update03 Jun 2023, 06:27
Reviewer Update
Just a update on my great experience with vox.
A lady phoned me yesterday saying that someone from technical wil phone me within a couple of minutes,,,,,it's now 12 hours later. Since I posted on halo peter my service went of,,,,,what a move vox
A lady phoned me yesterday saying that someone from technical wil phone me within a couple of minutes,,,,,it's now 12 hours later. Since I posted on halo peter my service went of,,,,,what a move vox
JH
Jaco H's updateReviewer Update
04 Jun 2023, 07:27Update
Still no one called me so I cancelled my so called service. Also cancelled debit order,I will not pay one cent anymore.
I'm writing all of this on halo peter because it seems like it's the only way I get some response. Vox can come and pick up all their hardware,glad I'm done with vox!!!
Still no one called me so I cancelled my so called service. Also cancelled debit order,I will not pay one cent anymore.
I'm writing all of this on halo peter because it seems like it's the only way I get some response. Vox can come and pick up all their hardware,glad I'm done with vox!!!
JH
Jaco H's update04 Jun 2023, 07:27
Reviewer Update
Update
Still no one called me so I cancelled my so called service. Also cancelled debit order,I will not pay one cent anymore.
I'm writing all of this on halo peter because it seems like it's the only way I get some response. Vox can come and pick up all their hardware,glad I'm done with vox!!!
Still no one called me so I cancelled my so called service. Also cancelled debit order,I will not pay one cent anymore.
I'm writing all of this on halo peter because it seems like it's the only way I get some response. Vox can come and pick up all their hardware,glad I'm done with vox!!!
Vox Telecom's replyOfficial
05 Jun 2023, 08:45Good day Jaco
We received call logs confirmation , the Vox support team contacted you 02 June , @ 17:56 to do troubleshooting and again the Morning of 03 June at 09:37 advising the fault has been escalated to the Network Provider , Evotel with ref [#114595] Vox ref -[VOX***9]
The Vox Support team will follow up with the Network Provider, Evotel on the progress of the fault and update you on the status.
Regards
Vox
We received call logs confirmation , the Vox support team contacted you 02 June , @ 17:56 to do troubleshooting and again the Morning of 03 June at 09:37 advising the fault has been escalated to the Network Provider , Evotel with ref [#114595] Vox ref -[VOX***9]
The Vox Support team will follow up with the Network Provider, Evotel on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply05 Jun 2023, 08:45
Official
Good day Jaco
We received call logs confirmation , the Vox support team contacted you 02 June , @ 17:56 to do troubleshooting and again the Morning of 03 June at 09:37 advising the fault has been escalated to the Network Provider , Evotel with ref [#114595] Vox ref -[VOX***9]
The Vox Support team will follow up with the Network Provider, Evotel on the progress of the fault and update you on the status.
Regards
Vox
We received call logs confirmation , the Vox support team contacted you 02 June , @ 17:56 to do troubleshooting and again the Morning of 03 June at 09:37 advising the fault has been escalated to the Network Provider , Evotel with ref [#114595] Vox ref -[VOX***9]
The Vox Support team will follow up with the Network Provider, Evotel on the progress of the fault and update you on the status.
Regards
Vox
JH
Jaco H's updateReviewer Update
05 Jun 2023, 08:49Good day.
Please be advised that I have cancelled my service,collect your hardware
Please be advised that I have cancelled my service,collect your hardware
JH
Jaco H's update05 Jun 2023, 08:49
Reviewer Update
Good day.
Please be advised that I have cancelled my service,collect your hardware
Please be advised that I have cancelled my service,collect your hardware