SC
Sarah C
1 reviews | Active since Sept 2024
04 Dec 2024, 09:34
WORST SERVICE EVER
VOX is the worst service provider ever.
They terminated my services because the account was in arrear for R32.00 just because I pay my account in advance. I called them to rectify and only to be told that my services have been cancelled because I cannot afford their services anymore. it was a mission to be put back on internet of which I lost like 5 days. then the following month i paid with extra money in advance and again my service was terminated because their system shows that my service is cancelled. I have to resubmit again my documents if I want to be reinstated again. Okay find give me my money back they are saying it takes 7-14daysto be returned back to my account.
Helpful (0)
Replies (3)0
Replies (3)Vox Telecom's replyOfficial
04 Dec 2024, 09:45Good day, Sarah
Thank you for your review.
Kindly note that we have escalated your complaint.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated your complaint.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Dec 2024, 09:45
Official
Good day, Sarah
Thank you for your review.
Kindly note that we have escalated your complaint.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated your complaint.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Dec 2024, 13:04Good day, Sarah
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the refund query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the refund query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply04 Dec 2024, 13:04
Official
Good day, Sarah
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the refund query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the refund query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's replyOfficial
13 Jan 2025, 13:12Good day, Sarah
Thank you for your patience whilst this complaint was being investigated.
Kindly note that the refund has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this complaint was being investigated.
Kindly note that the refund has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply13 Jan 2025, 13:12
Official
Good day, Sarah
Thank you for your patience whilst this complaint was being investigated.
Kindly note that the refund has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this complaint was being investigated.
Kindly note that the refund has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
