VM
Vanessa M
1 reviews | Active since Apr 2022
13 Apr 2022, 10:20
WORST service ever.
We signed up as a business with Vox, and all I can say is that their customer service is the worst we've EVER experienced. Our internet (fibre) is unstable and it seems only 1 pc can connect at a time. Despite several calls and emails, no one has come out to look what the problem is. When you call them, you will be placed on hold in excess of 20 minutes, put through to the wrong departments, and then promptly cut off. This morning we were suspended, despite the payment we have made. It is now almost 11am and we have lost an entire morning's worth of work. Disgusting service. They should be forced to close their doors as they are doing a disservice to the public.
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Replies (2)
Vox Telecom's replyOfficial
13 Apr 2022, 10:52Good day , Vanessa M
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply13 Apr 2022, 10:52
Official
Good day , Vanessa M
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
VM
Vanessa M's updateReviewer Update
14 Apr 2022, 08:57Wow, this is the quickest response I ever got from VOX - on HelloPeter! You guys are laughable. Don't bother. I've cancelled my contract. Just wonder how the hell I'm going to get through a month (cancellation) of still doing business through you. ANYONE reading this: stay away from Vox.
VM
Vanessa M's update14 Apr 2022, 08:57
Reviewer Update
Wow, this is the quickest response I ever got from VOX - on HelloPeter! You guys are laughable. Don't bother. I've cancelled my contract. Just wonder how the hell I'm going to get through a month (cancellation) of still doing business through you. ANYONE reading this: stay away from Vox.