RM
Robyn M
1 reviews | Active since Dec 2023
01 Mar 2024, 11:24
Worst service ever!
The worst experience ever! After 6 weeks after first enquiry and after a month of installation, still I am not connected to the internet! Vox does not value their customers and is not interested in sales as I have done everything possible to request assistance to get connected and escalate, nothing works! I will not recommend their service to anyone!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Mar 2024, 12:02Good day Robyn M
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Frogfoot ( ***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Frogfoot ( ***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply01 Mar 2024, 12:02
Official
Good day Robyn M
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Frogfoot ( ***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Frogfoot ( ***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
07 Mar 2024, 09:01 Good day, Robyn M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply07 Mar 2024, 09:01
Official
Good day, Robyn M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox