Worst service ever

Item: Vox Telecom
Rating: 1
Author: Barbie D

I honestly don't even know where to begin. Since the day I got the fibre I've been dissatisfied and I only honestly stayed for the speedy Internet, but now I've had enough. Everytime I call to query about the suspension notice that they send me everytime I've made a payment, I struggle to get through to someone. I spoke to a lady today after calling 5times using 2 different numbers to ask what the extra fee was for, which is double mind you, she didn't know herself what I was being charged for. Really? It hasn't even been 15 days since the last payment and they've already suspended the WiFi I. I don't know if this is how they make their money by double charging people or what but I'm sick and tired of being charged and paying for only they know what, Coz it's definitely not the fibre since they keep suspending me. Sent an email no reply called numerous times and no one has called me. Only call I received was the automated one telling me that the fibre has been suspended. I'm honestly considering changing really.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

10 Mar 2022, 18:04

Good day Barbie,

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards,
Vox

Vox Telecom's reply10 Mar 2022, 18:04

Official

Vox Telecom's replyOfficial

11 Mar 2022, 11:52

Good day , Barbie D Thank you for your patience whilst this matter was being investigated. Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month. In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services. Kindly note that the Accounts Department made contact with you pertaining to your billing query and the outcome thereof. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox

Vox Telecom's reply11 Mar 2022, 11:52

Official