WORST SERVICE EVER!!!!!!

I have been dealing with trying to get a simple transfer of ownership done since I moved in, which was in November last year already.

I have never received such utter useless service from any service provider EVER! Being a new customer this has been the worst experience and I will NEVER refer anyone to make use of your services.

I have been paying my account as per contract signed and done everything as a client possible. Last night however I got home just to find out my internet has been suspended and is not even on my name yet, in fact it states I must still get an installation done??????????? Whilst all this has been happening the previous line owner has also had unusual debit orders from VOX and also NO ASSISTANCE to get it sorted out???

I have on numerous occasions requested feedback and assistance but NOTHING has been sorted out. For everyday I am unable to make use of my internet and already paid for it, VOX will refund me as all of this has got nothing to do with me but my account must be suspended due to people’s incompetence?