KJ
Kyle J

1 reviews | Active since Dec 2014

13 Jun 2017, 16:02

Worst service ever

<p>I struggle to get in contact with the sales agents he never answers his phone be it landline or cell not to mention never replies to my emails. Then when I request to have my contract canceled the accounts manager Marnus Prinsloo refuses to accept my cancellation requests, Furthermore, my services have been suspended even though I'm in a credit balance </p>

0
Replies (2)
Vox Telecom
Vox Telecom's reply13 Jun 2017, 16:12
Official

Good day Kyle.

Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter and will be in contact with you soon.

Regards

Vox Telecom

Vox Telecom
Vox Telecom's reply15 Jun 2017, 09:54
Official

Good day Kyle.

Kindly note that we have attempted to contact you on several occasions on the contact number provided, unfortunately we were not able to get a hold of you.

Kindly note that we have received your request for cancellation on 12/06/2017 with the reference VOX***. The cancellation has been processed and will take effect 01/07/2017

The services are still active and you will be able to use the services up until the effective date above.

Regards,

Vox Telecom