M
Mary
1 reviews | Active since Apr 2023
06 Feb 2024, 13:34
WORST SERVICE EVER
WORST SERVICE EVER RECEIVED FROM A COMAPANY MY INTERNET WAS OFF TWICE TODAY WHEN I PHONE THEY CUT ME OFF SO I CANT EMAIL SUPPORT. I ALSO HAVE VOICE SERVICE BUT CANT USE THAT IF I DONT HAVE INTERNET. HAVE PROBLEMS WITH THE VOICE APP FROM THE START PHONED A FEW TIMES THAT THEY NEED TO FIX THAT BUT AFTER THAT IT'S DOING THE SAME, THEY ALSO TOLD ME THAT IF I WANT TO CANCEL THE VOICE SERVICES I CAN CANCEL IT ANYTIME BUT THATS NOT TRUE, YOU NEED TO GIVE THEM NOTICE AND PAY ANOTHER MONTH. THEY JUST HAVE A LOT OF STORIES SERVICE IS BAD INTERNET IS BAD VOICE SERVICE IS BAD. AND IN 5 MONTHS THEY INCREASED MY PREMIE TWICE FOR ******* SERVICE WILL NEVER USE THEM AGAIN!!!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
06 Feb 2024, 14:50Good day, Mary
Thank you for your review.
Please note that the details of your complaint has been sent to the support team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the support team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Feb 2024, 14:50
Official
Good day, Mary
Thank you for your review.
Please note that the details of your complaint has been sent to the support team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the support team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
09 Feb 2024, 10:31Good day, Mary
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Vox received the Cancellation request for the Voice services , the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Vox received the Cancellation request for the Voice services , the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply09 Feb 2024, 10:31
Official
Good day, Mary
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Vox received the Cancellation request for the Voice services , the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Vox received the Cancellation request for the Voice services , the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox