Worst service

Our wifi has been off since yesterday. They tell us they don't know how to fix the issue. Then they claim it is Vodacom (the Fibre supplier) escalated it to them. Vodacom says nothing is wrong on their side. Now we get told by Vox they never logged a ticket on their side, so we will be without internet the whole weekend. *********** is a understatement!! How can you install something but don't know anything about the product you are selling! You cannot complain about service because there is none!! They are quick to take your money but after that, there is no service at all!