NG
Nomagugu G
1 reviews | Active since Jun 2018
02 May 2023, 13:28
Worst service
I requested a month to month with Vox, their agent Khensabi would call even at night, I explained to her I can only be able to load documents late as I am mostly on the road, she said I can just send to her she will load, which I did, a week passed and the was no delivery, I followed up with her she said it should be done soon then I decided to email Vox when I viewed my documents they were not mine, ID n statement were not mine which means someone has my documents, so I requested the cancel which they acknowledged the cancelation but still I was debited, been calling with no luck the agent has blocked me on WhatsApp.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 May 2023, 14:08Good day, Nomagugu G
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Please take note , there is no active service ,or active billing to be sent for a debit order also no debit order has been activated on the nominated ID or prospect account provided ,
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Please take note , there is no active service ,or active billing to be sent for a debit order also no debit order has been activated on the nominated ID or prospect account provided ,
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply02 May 2023, 14:08
Official
Good day, Nomagugu G
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Please take note , there is no active service ,or active billing to be sent for a debit order also no debit order has been activated on the nominated ID or prospect account provided ,
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Please take note , there is no active service ,or active billing to be sent for a debit order also no debit order has been activated on the nominated ID or prospect account provided ,
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 May 2023, 09:23Good day, Nomagugu G
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
The details provided is in your name, however no active service or debit order.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
The details provided is in your name, however no active service or debit order.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply05 May 2023, 09:23
Official
Good day, Nomagugu G
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
The details provided is in your name, however no active service or debit order.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
The details provided is in your name, however no active service or debit order.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox