DV
Dani V

1 reviews | Active since May 2016

18 Apr 2024, 09:37

Worst Service

We app**** for Fibre early January and it was a complete nightmare dealing with Vox. Installation was only completed and worked from 11 April for a few days before again, nothing. The whole sales process to the installation, to the dozens of emails and calls was extremely frustrating. Eventually after multiple complaints, they came to the apartment to set up. It then took them weeks to activate the router. The whole process was so long and they make no effort responding to emails and if you call, you end up being called +20 and wait for so long on the line.

I am now looking to move to another more reliable service provider. The costs of having to buy data and airtime while waiting for Vox to get their act together is ridiculous.

0
Replies (1)
Vox Telecom
Vox Telecom's reply18 Apr 2024, 10:12
Official
Good day ,Dani J  
   
Thank you for the review. We received your complaint via our company complaint platform. This has been escalated , We will investigate the matter and provide feedback to you soonest.
 
 Regards 
 Vox