jB
judy B

1 reviews | Active since Apr 2024

22 Apr 2024, 08:31

Worst service and poor network!

This place does not know anything about good service! You can't get through to anyone. I have been having issues with my network for months!!!! I have sent numerous emails. Everything they close my query without contacting me as requested!!! I asked I want to cancel my service no one gets back to me! Asked for more information on closing my network with them yet again no feedback just close my query! And then you want to push up your prices 🤣 I am sure they won't even bother sorting this problem out either they do not care about their customers even when you get through the people don't even know how to do their work... Pathetic!

0
Replies (5)
Vox Telecom
Vox Telecom's reply22 Apr 2024, 08:59
Official
 Good day, Judy B 
 
Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
jB
judy B's update22 Apr 2024, 09:04
Reviewer Update
Thank you
Vox Telecom
Vox Telecom's reply22 Apr 2024, 09:45
Official
Good day Judy,

Please advise the support team did attempt to make contact, please advise on a convenient time for us to reach out? 

Regards
Vox
jB
judy B's update22 Apr 2024, 10:00
Reviewer Update
You can call now thanks.
Vox Telecom
Vox Telecom's reply26 Apr 2024, 10:43
Official
Good day Judy,
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from our onsite technical support team demonstrated deco wifi extenders and tested wifi connectivity throughout the premises. 
Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
 Vox