Worst service and Most horrible customer service
<p>I have been with VOX for over a year now... from the beginning of this FTTH contract its just been an endless issue with vox im so fed up with their horrible service and no one can fully help me. My port was deactivated the other day for no reason. i spent over 2 hours on the phone with one of the managers just find out my port settings are wrong. i think its time i cancel this link aND MOVE ON,, vox IS THE WORST... not even people who work for vox use their services... i log speed tickets and ends up going to customer experience after three days after i called about four times to find out whats going on, i wasnt registered for notifications at all.. but hey my bill came on time every month and the money was taken... so maybe i should get a refund and get about three months of this *** service back paid. i emailed the manager in KZN not too long ago Tracy if not mistaken with a complaint directly to her about how upset i am and if i recall she did reply but im quite busy and do alot of travelling and havent responded yet as she asked me for things she can get from vox data base any way but i haventy recieved a phone call or follow up to hear whats going on... I hope this can get sorted out very soon as in like months ago or refund me as i havent gotten what ive paid for for the past few months.!!!</p>
Good evening Bradley, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good evening Bradley, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Bradley,
As per the feedback received,
One of the Technical Vox managers, George, is in contact with you regarding your query.
Your Telkom Reference number - 24BNK161116
The reference number on Vox's side - VOX***
Feel free to contact us at any time, should you experience any further issues. *** / ***
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Bradley,
As per the feedback received,
One of the Technical Vox managers, George, is in contact with you regarding your query.
Your Telkom Reference number - 24BNK161116
The reference number on Vox's side - VOX***
Feel free to contact us at any time, should you experience any further issues. *** / ***
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Bradley,
As per the feedback received,
One of the Technical Vox managers, George, is in contact with you regarding your query.
Your Telkom Reference number - 24BNK161116
The reference number on Vox's side - VOX***
Feel free to contact us at any time, should you experience any further issues. *** / ***
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Bradley,
As per the feedback received,
One of the Technical Vox managers, George, is in contact with you regarding your query.
Your Telkom Reference number - 24BNK161116
The reference number on Vox's side - VOX***
Feel free to contact us at any time, should you experience any further issues. *** / ***
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Bradley,
As per the feedback received,
One of the Technical Vox managers, George, is in contact with you regarding your query.
Your Telkom Reference number - 24BNK161116
The reference number on Vox's side - VOX***
Feel free to contact us at any time, should you experience any further issues. *** / ***
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Bradley,
As per the feedback received,
One of the Technical Vox managers, George, is in contact with you regarding your query.
Your Telkom Reference number - 24BNK161116
The reference number on Vox's side - VOX***
Feel free to contact us at any time, should you experience any further issues. *** / ***
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Bradley,
As per the feedback received,
One of the Technical Vox managers, George, is in contact with you regarding your query.
Your Telkom Reference number - 24BNK161116
The reference number on Vox's side - VOX***
Feel free to contact us at any time, should you experience any further issues. *** / ***
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Bradley,
As per the feedback received,
One of the Technical Vox managers, George, is in contact with you regarding your query.
Your Telkom Reference number - 24BNK161116
The reference number on Vox's side - VOX***
Feel free to contact us at any time, should you experience any further issues. *** / ***
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Bradley,
As per the feedback received,
One of the Technical Vox managers, George, is in contact with you regarding your query.
Your Telkom Reference number - 24BNK161116
The reference number on Vox's side - VOX***
Feel free to contact us at any time, should you experience any further issues. *** / ***
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Bradley,
As per the feedback received,
One of the Technical Vox managers, George, is in contact with you regarding your query.
Your Telkom Reference number - 24BNK161116
The reference number on Vox's side - VOX***
Feel free to contact us at any time, should you experience any further issues. *** / ***
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
So as you guys can see how usless and pathetic this VOX is i have been transferred between two or three different guys to help me.... still no joy... my internet is so **** and i can not carry on like this i want a refund for the past three months and i will never ever in my life recommend vox to any one.... they take screen shots of my speed and the very next day they ask me for me,,, i mean really... how *** is this ISP... MTN can test your speed remotely even test your fiber remotely.. but vox no you got to email them and suck their ***** for a **** service... I WANT A REFUND....
So as you guys can see how usless and pathetic this VOX is i have been transferred between two or three different guys to help me.... still no joy... my internet is so **** and i can not carry on like this i want a refund for the past three months and i will never ever in my life recommend vox to any one.... they take screen shots of my speed and the very next day they ask me for me,,, i mean really... how *** is this ISP... MTN can test your speed remotely even test your fiber remotely.. but vox no you got to email them and suck their ***** for a **** service... I WANT A REFUND....
Good evening Brad,
Thank you for your reply. This will be escalated and we will provide feedback shortly.
Regards,
Vox Telecom.
Good evening Brad,
Thank you for your reply. This will be escalated and we will provide feedback shortly.
Regards,
Vox Telecom.
i Dont want Escalations.. I want a refund... i havent been getting what i have been paying for and the service from VOX is Useless... after all these complaints still not one person or technician has come out to see... so I want a refund and thats it... lets take thisd to the top...
i Dont want Escalations.. I want a refund... i havent been getting what i have been paying for and the service from VOX is Useless... after all these complaints still not one person or technician has come out to see... so I want a refund and thats it... lets take thisd to the top...
Good evening Brad, thank you. We will get a manager to contact you.
Regards,
Vox Telecom.
Good evening Brad, thank you. We will get a manager to contact you.
Regards,
Vox Telecom.
Good day Bradley.
As per feedback received from our Technical department,
The query has been resolved. Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
We apologise for the inconvenience caused.
Regards,
Vox Telecom
Good day Bradley.
As per feedback received from our Technical department,
The query has been resolved. Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
We apologise for the inconvenience caused.
Regards,
Vox Telecom
1 week and its stuffed again exactly like the first time i had issues....
this is bull**** now...
1 week and its stuffed again exactly like the first time i had issues....
this is bull**** now...
Good day Brad, please note that our agents have been trying to get hold of you, however we don't seem to get through. Please provide us with a suitable time to contact you.
Regards,
Vox Telecom.
Good day Brad, please note that our agents have been trying to get hold of you, however we don't seem to get through. Please provide us with a suitable time to contact you.
Regards,
Vox Telecom.
Good day Brad,
Please provide us with a convenient time to contact you. Our agents have been trying to get hold of you.
Regards,
Vox Telecom.
Good day Brad,
Please provide us with a convenient time to contact you. Our agents have been trying to get hold of you.
Regards,
Vox Telecom.
Good day Brad,
Our agents have been trying to get hold of you for a few days now. We have requested a suitable time to contact you, however we never got a reply.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.
Good day Brad,
Our agents have been trying to get hold of you for a few days now. We have requested a suitable time to contact you, however we never got a reply.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.