Worst service and false information ****!!!

Good day,

I am writing this email to express my disappointment to Vox, I was quoted by Vox during the month of July I received a quote stating I was only going to pay R149.01 once off then R539.50 monthly for my subscription. The agent that assisted me mentioned that I was only going to pay the next month which means it's August since I was quoted in July and the date of the debit is the 26th as my choice. I did receive the router and the sim card during the month of July however your service only had a speed of 3mbs with its highest being 6mbs screenshot evidence of network speeds are available upon request meaning i never even got the 20mbs i was supposed to get, I did mention this to him and kept the router off since I was forced to go back to the other service provider that I initially wanted to cancel. I now received emails of debits from my account in August which bounced because there was no money and I only agreed to pay on the 26th of the month. I received a statement and a call stating now that I owe R951 that I do not know of because I was not told about the other additional charges and according to me I owe 689.50 to be paid only on the 26th of August. My frustration is that your marketing is false. You are ripping people off and on top of that I also haven't used this service that I have to pay for. I still don't understand how we got to R951. I feel that this was never explained to me properly because if it was I would have never opted to take this service ever. My cry is I opted for Vox because it was an affordable service rather than the one I am currently using only to be ****med by you guys. Now I just received another statement after sending a cancellation they still charging me I was waiting for a call to finalise my cancellation nothing came since then. I now received a new statement it's not even the 26th as yet it's now R1500 after sending a cancellation and it has not been cancelled. I won't pay for something I don't understand.