Worst service and false advertising

I don’t want to badmouth a company especially after Covid. But Vox is truly bad. I bought a printer with a service plan. The printer is not working and ive logged numerous calls and emails. I phoned them so many times then they just say they don’t know how the printer work and transfer me to a different department. I now paid for a printer that doesn’t work and also NEVER received any feedback. Paid for a service plan that never existed. Im honestly speechless by the “don’t care attitude” Honestly be careful before you purchase anything from them 😢