1 reviews | Active since Jun 2023
Worst service again from Vox Telecom
Please spare yourself the frustration of not signing up for any service with Vox. I have spent hours on the phone over the last 2 months to get an accounting error corrected. I give up after they want to suspend my account for the second time because of their incompetence in basic mathematics.
I cancelled my account after they increased the Vumatel line cost without giving a standard calendar month’s notice. I then received a call from sales who convinced me to stay with them and downgrade the line to a speed not available directly on their system.
The downgrade happened on the 11th of April and they charged me double for the period from the 11th to the 30th of April. I queried this and received two tickets and confirmation from sales that they would correct the credit for the double billing.
I am now giving up and will just pay the account for them to release the line and sign up with a different company.
Not sure how Vox can stay in business with such appalling service!!!
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox took the time to report me to Hello Peter for not being the account holder, but they didn’t check that I am the secondary contact on the account. This is my daughter’s account, a student in Stellenbosch, and I am paying for the account.
I again had to phone the salesperson, Ethan, handling this mess, and he confirmed that his manager forwarded the review to him. I confirmed that I would cancel the service and just write off the extra amount I was charged. He promised to get the regional manager to phone me, but I got no phone call.
It is all just proof that Vox is useless at customer service. The salesperson confirmed that multiple customers are struggling with similar accounting errors. The sad part is that they are doing nothing to try and solve the system issues.
Vox took the time to report me to Hello Peter for not being the account holder, but they didn’t check that I am the secondary contact on the account. This is my daughter’s account, a student in Stellenbosch, and I am paying for the account.
I again had to phone the salesperson, Ethan, handling this mess, and he confirmed that his manager forwarded the review to him. I confirmed that I would cancel the service and just write off the extra amount I was charged. He promised to get the regional manager to phone me, but I got no phone call.
It is all just proof that Vox is useless at customer service. The salesperson confirmed that multiple customers are struggling with similar accounting errors. The sad part is that they are doing nothing to try and solve the system issues.