CM
Charmaine M

1 reviews | Active since Sept 2015

01 Jul 2021, 07:59

Worst Service!

The worst experience I have ever received. I started my application on the 26 May 2021,, I had to do all of the following up, they literally do nothing. I had to explain how there is fiber but outside the house, not coming into the yard. three teams later no one knew what they were doing. there is no one to call, the rep doesn't help, it is for you as the customer to phone. we got the regional manager into the mix, who ignores your emails and phone calls. I have countless emails to people who dont bother to respond. it is the 1 July today and i still have no router to connect me, when i expressed I need fiber to work, today, I have a loss of income because of Vox and their people who refuse to understand or respond to me. i am extremely disappointed in them all. the whole team! its completely unacceptable to take over 5 weeks to get me up and running. If i didn't need this as urgently as i do, I would have moved providers. Telkom never gave me this ***, ever!!!

0
Replies (2)
Vox Telecom
Vox Telecom's reply01 Jul 2021, 08:56
Official
Good day, Charmaine M
 Thank you for your post. 

Kindly note that the details of your complaint has been sent to the Project Management team to assist. 

We will investigate the details of your complaint and provide feedback to you soonest. 

Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply02 Jul 2021, 16:40
Official
Good day , Charmaine M 

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that line has been activated and the installation has been completed. 

Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
 Vox