SJ
Sharifa J
1 reviews | Active since Nov 2022
08 Nov 2022, 18:29
Worst service
The worst experience ever. I app**** for the wifi and everything sounded Rosie submitted all docs got approved this was September 20th in October I had to take off 4 times at work because they trying to install this stupid router. Where 2 times they did not even show up after struggling for a month they eventually sort it out it works for 1 day and they smash me with a R400 bill. While I agreed to R289. TODAY WE IN November I'm still struggling to find someone to explain this R400 to me after multiple emails because this wifi was not available to me for a whole month so what am I paying for?
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 Nov 2022, 18:59Good day, Sharifa
Thank you for your query.
Kindly note that we have escalated the details of your review to the Accounts Management team to investigate and assist accordingly.
We will contact you to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your query.
Kindly note that we have escalated the details of your review to the Accounts Management team to investigate and assist accordingly.
We will contact you to assist with the resolution of your complaint.
Kind Regards,
Vox
Vox Telecom's reply08 Nov 2022, 18:59
Official
Good day, Sharifa
Thank you for your query.
Kindly note that we have escalated the details of your review to the Accounts Management team to investigate and assist accordingly.
We will contact you to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your query.
Kindly note that we have escalated the details of your review to the Accounts Management team to investigate and assist accordingly.
We will contact you to assist with the resolution of your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Nov 2022, 13:42Good day, Sharifa J
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply11 Nov 2022, 13:42
Official
Good day, Sharifa J
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox