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MA
Mishka A

1 reviews | Active since Aug 2015

11 Dec 2023, 18:16

Worst service

I’ve been without internet and there is just no one taking accountability and they keep providing me with references but they haven’t sent anyone out. This is week 3 for a service I pay monthly for.

0
Replies (4)
Vox Telecom
Vox Telecom's reply11 Dec 2023, 19:55
Official
Good day, Mishka
 
 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the support t team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 

Vox Telecom
Vox Telecom's reply12 Dec 2023, 10:05
Official
Good day, Mishka
 
Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox  
MA
Mishka A's update12 Dec 2023, 14:48
Reviewer Update
It has not been restored. Can we please not lie. This has been going on 3 weeks there was never a technician and regardless of what troubleshooting happened the status never changed. The only constant is that I do not have internet
Vox Telecom
Vox Telecom's reply20 Dec 2023, 11:58
Official
 Good day,   Mishka
 
 Thank you for your patience whilst this matter was being investigated.
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox