Worst service

Vox has the worst customer service. 11 days we have been struggling for them to sort out the issue with our fibre. Looking in to things doing tests end chats same over and over again with no solution to the problem resulting in a weeks pay lost due to my husband working at home. Finally they logged a ticket with octotel 72 business hours has passed and still no technician came out. Want to speak to a manager they request and no manager phones back. Worst service ever but can't be quick enough to take your money.