1 reviews | Active since May 2023
WORST SERVICE
The worst experience I have had with Vox. 1st of all, We have moved from one flat to another flat, in the same freaken complex, and the move from the flat to another flat was out of our control because the flat was SOLD and I had to cancel my contract just reapply for the same contract at the new flat, now I have to pay MORE than R2000.00 for cancelation fee, Now I have app**** for the new same contract, and I have to pay for installation fee and pro rata, I think this is ridiculous. But any how, if I go on my vox portal it states that the order is with VODACOM, i have phoned VOX this afternoon after waiting more 30min before they answer, to tell me that I need to wait for Vodacom to active my line, I phoned Vodacom to try to fix the problem all they say to me is that I need to phone vox to active my Line, I phone Vox again at 19:58 to tell them what Vodocam told me and I have waited again more than 30 min to be helped, after the gentelmen helped me just to tell me that the team that does the activation is only working till 5pm. I told them in the First place that this needs to be done ASAP as I am workking from home, and it is still not done not even the new address was changed on the system and now I need to pay for petrol and pay for coffee to go sit inn a coffee shop to just work with the WIFI. This is unacceptable and I am not giong to pay the cancellation fee because the moving from 1 flat to another was out of my control.. So I need this Line to be active before 8am tomorrow, or I am going to bill you for my petrol and coffee.
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will provide feedback to you soonest.
Kind Regards,
Vox