SJ
Senzy J

1 reviews | Active since Jul 2012

19 Nov 2024, 13:55

Worst Service

Worst Service from the worst SP, I do not recommend them to anyone… cut out the middle man as all they tell you when you have a problem with your fibre that it is not their fault but Vumatel, have had no internet connection for 5 days now I am paying for service that am not getting. I keep having to buy data bundles just to be able to work and my kids study… No accountability from Vox just busy shifting blame. I am still waiting to be credited for all these days of no connection. Claude was the only consultant who seemed to care about my issue unfortunately there was not much he could do either but was decent enough to give me a call.. can’t wait for this contact to end so I can cut out the useless middle man.

0
Replies (2)
Vox Telecom
Vox Telecom's reply19 Nov 2024, 14:08
Official
Good day , Senzy

Thank you for your review. 
 
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged. 

Regards
Vox
Vox Telecom
Vox Telecom's reply22 Nov 2024, 09:22
Official
Good day , Senzy
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us.
 
Kind Regards,
Vox