1 reviews | Active since Dec 2019
Worst service
If I could give them zero stars I would. Our router went down yesterday after loadshedding. It took over 2hrs to get on a call with someone from Vox, after which she didn't even log a ticket. I logged a ticket via WhatsApp. It was clear the issue was the router but after a bad review here I was informed that it is a down line from Vuma. Vuma tech was here in under an hour only to confirm it is not a Vuma issue. I went through the same bck and forth when we moved in (Oct 2024). I work from home and it took over a week to get wifi up and running. Putting my job at risk. Then they charge customers to send out technicians ontop of their horrible service, with a 72hr turn around time. Currently on hold for 20min waiting to speak to a manager.
Thank you for taking the time to share your review.
The matter has been escalated to our Support team, who are actively working on a resolution.
We have linked your review to the existing case and will provide further updates to the account holder as soon as possible.
Kind regards,
Vox
Thank you for taking the time to share your review.
The matter has been escalated to our Support team, who are actively working on a resolution.
We have linked your review to the existing case and will provide further updates to the account holder as soon as possible.
Kind regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox