Worst relocation terms ever

The worst service I have ever experienced in my life. And I have had some interesting experiences in my life.

So we are moving at the end of the month. We give them a notice that we will be moving to a new location, we will use the same provider just a different provider. We'll lo and behold I hear the most shocking I have ever heard in my life. You have to cancel your service first. Cancel my service, why? Well you are moving to a new place so you have to cancel your service first. Will I get a new account number, no, will I get a new router, no, so why am I canceling. Oh that's our system ma'am. This means you pay for this subscription, which is the same account and pay for the new install under the same account. We'll can you explain to me how that works? Am nit getting anything new besides a new address why should I pay double, well its our system.

Did research. Found our Cool Ideas just moves you from location to location no charge. They just lost a loyal customer who paid for 15 good months, no defaults. Over a fd up system that tries to bankrupt people during a pandemic. I give you 30 days notice am not moving away as a customer, why in the hell am I being punished?