WORST PROVIDER EVER - NO SERVICE AND COMMUNICATION

Our account has been suspended, and we were told that it would not happen due to the fact that is not our fault. We requested a cancellation on our unit 05/04/2024 , because we moved into a new house and we just wanted to upgrade to a faster line and start a new fiber line with Vox and still make use of their services. We then only received the new line in our new home address on the 28/05/2024 and we got a invoice where it stated that we are being charged since 14/05/2024 for the new line , which is not fair cause we only started using it 28/05/2024 how can we be expected to pay for 14days we did not have the router to activate it. We then received a second Invoice with 2 units active that needed to be paid for the month of June and we already cancelled the old unit so we weren't supposed to be charged for the old unit. We paid in full for our new unit at our new home address for the month of June and were told that we do not have to be concerned that our unit will be suspended because it needs to be fixed on their side. Now my fiber has been suspended and we did make payment for the unit that we have, we phoned in multiple times and just got thrown around from one caller to another with no assistance. We haven't had fiber for 3weeks now and absolutely no one is assisting us with our account issue, we now have cancelled both our units via the link we only got when we were warned the first time that the account would be suspended if we don't make the payment for the old unit. They even handed us over to their attorneys after two weeks of not paying for the old unit but they are not assisting us or giving us any feedback with our account.