NG
Ntuthuko G
1 reviews | Active since Mar 2015
15 Jun 2021, 08:19
Worst provider after WebAfrica
Why do you still deduct from my bank account when you have not delivered a service! I’m coming to bring your modem which never was used because you could not get Vuma to come and install a fiber line. Terrible terrible service! And no one seems to know what’s happening. I cannot have 10 different people asking me the same question!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
15 Jun 2021, 09:09Good day, Ntuthuko G
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Customer Service team for urgent assistance.
We will investigate the details of the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Customer Service team for urgent assistance.
We will investigate the details of the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 Jun 2021, 09:09
Official
Good day, Ntuthuko G
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Customer Service team for urgent assistance.
We will investigate the details of the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Customer Service team for urgent assistance.
We will investigate the details of the matter and provide feedback to you soonest.
Kind Regards,
Vox
NG
Ntuthuko G's updateReviewer Update
15 Jun 2021, 09:29See I don’t believe it because this has been ongoing for almost 2 months now and still nothing.
NG
Ntuthuko G's update15 Jun 2021, 09:29
Reviewer Update
See I don’t believe it because this has been ongoing for almost 2 months now and still nothing.
Vox Telecom's replyOfficial
21 Jun 2021, 10:32 Good day, Ntuthuko G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply21 Jun 2021, 10:32
Official
Good day, Ntuthuko G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox